One of the critical areas which affect the functionality
of the organization is the question of supervision.
The specific component of the job as it pertains to
middle management has a serious effect on the general
performance of the organization in such areas as:
o Delivering quality service
o Appropriate response and
o Consistency in performance.
As a result of the above, the organization’s
image is, at most times, questionable, and under scrutiny.
Therefore I view supervision to be a key factor for
It is prudent therefore, that supervisors use as their
guide, The Standard Operating Procedures Handbook in
the leadership of junior staff, thus facilitating corporate-wide
standards in supervision.
Ineffective supervision within all ranks of the Royal
Saint Lucia Police Force has caused some members of
the public to become concerned about the quality of
Problem Areas Identified:
o Insufficient direction/guidelines provided to junior
o Response to complaints from members of the public
o Investigators do not promote an attitude of ‘Public
o Files are not being opened on investigations which
o Exhibits are not being properly identified, recorded,
secured and monitored
o Investigations are incomplete and lack sufficient
documentation on file to provide a meaningful assessment
of the completeness of the investigation
o Lack of feedback from the police once a complaint
has been lodged.
Other Areas of Concern:
o The need for standard operating procedures for every
operational activity to be developed
o Supervisors to ensure junior staff comply with policy
and law during investigations
o Training to be developed and provided to address shortcomings
identified at each rank level
o Questions raised by members of the public about adequate
Improve supervision at all rank levels to enhance the
quality of police services and assist in the development
of junior staff.
Outcome Performance Indicators:
o Fewer complaints of poor police services and poor
police attitude from the public?
o Fewer problems in court as the file-notes would have
been better prepared through improved supervision
o Less corrective action necessary at each rank level
as junior staff will gain more knowledge through positive
mentoring and supervision
o Morale of the Royal Saint Lucia Police Force will
be raised as relationships with the public would have
Strategies and Solutions:
o A filing, indexing and record-monitoring system be
o Investigation file be opened in every complaint received
o Every investigation be assigned to an investigator
with a ‘due date’ for return to the supervisor
o Supervisors must be accountable for the files assigned
to investigators and monitor the progress of each complaint
by providing direction, advice and guidance
o File entries must be made on the file to show that
a supervisor is monitoring the investigations.